DON'T PANIC WE'RE HERE TO HELP
Don’t panic! Whatever crisis you are facing, we’ll help you get through it.
We are the UK’s No1 crisis communications consultancy serving the retail and consumer sectors.
Over the years we’ve handled every issue imaginable – product recalls, media harassment, major redundancies, fatal accidents, sex allegations, food poisoning outbreaks, corporate crime, even terrorist incidents.
In fact, we manage so many crisis situations that we have a dedicated team who are on call 24/7 on our crisis helpline 0800 612 9890.
WHAT YOU NEED TO KNOW ABOUT US
Here are five facts you need to know about us:
- We’re used to pulling rabbits out of hats, in fact, we stop most crisis situations reaching the public domain.
- If the news does break, we always lessen the impact. With us the worst never happens.
- We are on your side and at your side day or night.
- We will always give you our best advice – even when it’s not what you want to hear.
- We represent hundreds of companies but we never mention their names or link them to the incidents we have managed.
THE BEST CRISIS TEAM IN THE UK
Our crisis communications team is the best in the business. We are ruthless and unflappable when it comes to protecting the reputation of our clients.
We are outstanding at what we do because many of our team are former journalists and have an intimate understanding of the press, broadcast and social media.
Our menu of services includes crisis management, issues management, media monitoring, crisis planning, crisis simulations, media training, employee communications, corporate counsel, public affairs, media relations and internet defence
ROUND THE CLOCK MEDIA MONITORING
A fair amount of the work we undertake involves defending our clients in the traditional and digital media.
You may find it reassuring to know we have a highly sophisticated media monitoring centre at your disposal.
If you are being talked about anywhere in the ether we can pinpoint what is being said – in real time – and immediately take appropriate action.
We put out fires before the wind can fan the flames.
DEFENDING YOUR REPUTATION ONLINE
What goes on the internet can be there forever. An inaccurate story can cost your brand millions.
We specialise in removing untruthful and malicious information from news websites and social media platforms.
We start by pointing out to the publisher that the story is unfair or inaccurate. If that does not do the trick, we sometimes resort to legal action. That's the final option as we prefer using tactics that move unfair stories from public view.
If you need help cleaning up your brand on the internet or rebuilding your reputation – speak to Only. You won’t find a safer pair of hands.